Refund and Returns Policy

At Med Equipment Store, we value your satisfaction and offer a straightforward 10-day return policy. From the day you receive your item, you have 10 days to decide if it meets your needs.

Eligibility Criteria for Returns

For a triumphant return, ensure your item is:

  • In the same condition as received
  • Unused and unworn
  • With original tags and packaging
  • Accompanied by the receipt or proof of purchase

Initiating a Return

Starting a return is easy – reach out to us at support@medequipment.store. Upon acceptance of your return, we’ll guide you with a return shipping label and detailed instructions. Remember, items sent back without prior request will not be accepted.

International Returns

Please be aware that shipping might take longer for customers outside the USA. Feel free to contact us with any return inquiries.

Product Exceptions & Special Conditions

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods like imaging tools and surgical forceps
  • Customized products and personalized items
  • Personal care goods such as surgical lamps
  • Hazardous materials, flammable liquids, or gases

Sale Items and Gift Cards

Please note that sale items and gift cards are final sales and not eligible for return.

Exchanges and EU Rights

Exchange Process

For an exchange, return your original item and, once accepted, place a separate order for the new item.

EU Cooling-Off Period

If you’re in the European Union, enjoy a 3-day cooling-off period to cancel your order for any reason, provided the item is in its original condition and packaging.

Refunds: What to Expect

Refund Approval Process

Once we receive and inspect your return, we’ll inform you about the approval status of your refund. Approved refunds are processed to your original payment method within 10 business days.

Follow-up on Delayed Refunds

If you haven’t received your refund after 15 business days, don’t hesitate to get in touch with us at support@medequipment.store.

At Med Equipment Store, we strive to make your shopping experience as easy and satisfying as possible. Your peace of mind is our top priority!

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